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servicenow training


 ServiceNow Training

Welcome to our comprehensive course on ServiceNow Administration, where we aim to provide you with the necessary skills and knowledge to thrive in the ever-evolving field of IT service administration. If one aspires to become a skilled ServiceNow administrator, our ServiceNow training program provides a pathway to success. 

What is ServiceNow?

ServiceNow is a sophisticated cloud-based platform that automates and optimizes business processes by streamlining IT service management. It offers a unified system for delivering IT services, managing operations, and running a business. Our ServiceNow Administration course will give you a thorough understanding of this platform, from its core concepts to its advanced functionalities.

Roles and responsibilities in ServiceNow Administration

As a ServiceNow administrator, you play a critical role in maintaining the platform’s smooth operation within a company. Configuring and modifying ServiceNow apps, controlling user access and rights, applying ITIL best practices, and addressing technical difficulties are among your responsibilities. Our ServiceNow training curriculum delves into each area, preparing you for various obstacles you might face in real-world circumstances.

Platform Configuration

  • System Configuration: Manage system settings, such as user access, roles, and permissions.
  • User Interface Configuration: Make the user interface user-friendly by customizing it for organizational needs.
  • Data Management: Import/export, transform, and maintain platform data integrity.

Application Administration:

  • Configure ServiceNow applications to match organizational needs.
  • Module and Form Design: Optimize ServiceNow modules and forms for varied applications.
  • Manage workflows using ServiceNow’s workflow engine to automate business activities.

User and Access Management:

  • User Provisioning: Ensure adequate access and permissions for user accounts, roles, and groups.
  • Access Control: Protect sensitive data and prevent unauthorized access with access control policies.
  • ServiceNow integration with LDAP or SSO simplifies user authentication.

Incident and Problem Management:

  • Incident Configuration: Customize the process for efficient resolution.
  • Problem Identification: Find and fix root causes to prevent recurrence.
  • Document solutions and best practices to build knowledge.

Change and Release Management:

  • Configure and manage change requests for efficient and regulated updates.
  • Release Management: Manage ServiceNow features, improvements, and updates.

Integration and Automation:

  • Integrate third-party tools and systems for seamless data flow.
  • Automation Scripts: Automate routine processes and improve system functionality with business rules, UI policies, and script inclusions.

Reporting and dashboards:

  • Customize reports to analyze key performance metrics and trends.
  • Design and configure dashboards for different user roles to examine crucial real-time metrics.

Performance Monitoring and Optimization:

  • Monitor system performance, diagnose faults, and optimize configurations for efficiency.
  • Plan and install capacity enhancements based on demand trends and growth estimates.

Security and Compliance:

  • Implement and monitor rules to secure data and comply with industry standards (9. Security and Compliance).
  • Compliance Reporting: Create and evaluate audit logs to ensure internal and external policy compliance.

Syllabus of servicenow training

Part 1: ServiceNow Overview

Part 2: User Interface & Configure Essentials

  • UI Essentials
  • Configure Essentials
  • Mobile Platform
  • Plugins

Part 3: User Administration

  • Configure User Accounts
  • Add Groups and assign Users to Groups.
  • Assign Roles

 Part 4: Data Management

  • Manage Data with Tables
  • Create Custom Applications
  • Work with Import Set
  • Add New Configuration items (CI’s)  to the CMDB

  Part 5: Service Automation Platform

  • Work with Knowledge Base
  • Catalog Items and Order Guides
  • Perform Workflow Activities and Administration
  • Create and Apply SLA’s
  • Create and Modify Reports

Part 6: Core Application Configuration

  • Work with Policies and Interactions
  • Setup Application Security
  • Configure Events and Notifications

Part 7: Ongoing Maintenance

  • Create and Apply Update Sets
  • Learn about Upgrade Process and Release Cycle
  • Record Baseline Performance Statistics
  • Use Social ITCapabilities

 Part 8: Case Study

  • Task 1:Adding Users,Group and Roles
  • Task 2: Customizing your  
  • Task 3: Importing Users
  • Task 4:Scheduling Reports
  • Task 5:Adding Knowledge Base Artis
  • Task 6: Personalizing Home pages
  • Task 7:Creating Customtables and Fields.

Scripting Topics 

Part 1: ServiceNowScriptingOverview

  • Define Scripting in ServiceNow
  • Determine when to use Scripting
  • Describe the different places ServiceNow script execute

 Part 2: Client Script

  • Define what it means to be a Client Script
  • Know when to use a Client Script
  • Write,test , and add debug Client Script
  • Useg_form andg_user objects and methods
  • Retrieve Reference Records From The database
  • Compare and revert to script versions

 Part 3: UI Policies and UI Scripts

  • Define What it means to be a UI Policy
  • Know when to use UI Policies 
  • Write,test,and debug UI Policies
  • Create and use UI Scripts 
  • Write,test,and debug UIScripts

Part 4: UI Actions

Part 5: Business Rules

ServiceNow Certification Training

ServiceNow certification transforms IT competition. It validates your ServiceNow administration skills, giving you a competitive edge. Our ServiceNow training matches the certification exam, ensuring you learn the skills and knowledge you need to pass and stand out. Our ServiceNow Administration training opens up IT service administration opportunities. Our ServiceNow training will equip you to succeed in the ServiceNow ecosystem, whether you’re an IT pro or a newcomer. Join us on this fascinating voyage and leverage ServiceNow training to advance your career. For a service career, take any certification course from the following:

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Engineer (CIE)
  • ServiceNow Certified Service Mapping (CSM)
  • ServiceNow Certified Asset Management (CAM)
  • ServiceNow Certified IT Service Management (CITSM)
  • ServiceNow Certified HR Service Delivery (HRSD)
  • ServiceNow Certified Security Operations (CSO)
  • ServiceNow Certified IT Service Management (CITSM)

Job Opportunities in ServiceNow

ServiceNow Administration offers many job opportunities. Companies of all sizes seek ServiceNow experts to improve IT service delivery. Our training program gives you the skills you need and makes you a valuable asset to potential employers. 

ServiceNow use is increasing the need for qualified staff. ServiceNow administrators and developers have many work options. Companies want individuals who can maximize the platform’s capabilities to improve IT services and operational efficiency. Our training equips you to meet these criteria, making you a viable employment candidate. ServiceNow employees in India earn well. ServiceNow administrators earn INR 6–10 lakhs annually, depending on experience and skill. The demand for qualified specialists drives up wages, making it a desirable field.

The following are some of the job positions in ServiceNow:

  • ServiceNow Administrator
  • Service Desk Administrator
  • ServiceNow Implementation Specialist
  • ServiceNow Developer
  • ServiceNow Application Developer
  • ServiceNow Scripter
  • ServiceNow Implementation Engineer
  • ServiceNow Integration Specialist

Why should you select us?

  • You will know how to analyze and evaluate business once you complete the ServiceNow training.
  • We offer the best ServiceNow training for professionals and students who want to start their careers in business.
  • Our trainers’ teaching skills are excellent and they are very polite when clearing doubts.
  • We conduct mock tests that will be useful for your ServiceNow interview preparation.
  • Even after completing your ServiceNow training, you will get lifetime support from us.
  • We know the IT market, and our ServiceNow content aligns with the latest trends.
  • We provide classroom training with all essential preventative precautions.
  • We provide ServiceNow online training for live meetings with recordings.

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